Terms of service

1. Overview

Welcome to Mr. Leather Gear. These Terms of Service govern your access to and use of our website, products, and services.

Throughout the website, the terms “we,” “us,” and “our” refer to Mr. Leather Gear.

By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service together with our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our website or services.

2. Age Requirement

You must be at least 18 years of age, or the legal age required in your jurisdiction, to purchase age-restricted products from Mr. Leather Gear.

By placing an order, you confirm that you meet all applicable age requirements in your location.

3. Use of Our Website

You may use our website only for lawful purposes.

You must not use our website or services:

• For any unlawful or fraudulent purpose
• To violate applicable laws or regulations
• To interfere with the security or operation of the website
• To distribute malicious software, viruses, or harmful code
• To attempt unauthorized access to our systems or customer information
• To misuse our content, photographs, branding, or intellectual property

We reserve the right to restrict or terminate access to our services where misuse or unlawful activity is reasonably suspected.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, materials, colors, specifications, and pricing are accurate.

Because many of our products are handmade or prepared to order, minor variations in leather grain, texture, finish, stitching, hardware, shade, or appearance may occur. Such natural or handmade variations are not necessarily considered manufacturing defects.

Product colors may also appear slightly different depending on your screen, device, lighting, or display settings.

We reserve the right to update product information, pricing, availability, or specifications when necessary.

5. Custom Sizing & Made-to-Order Products

Selected products may be made according to custom measurements, custom sizing, personalization, modifications, or other customer-specific requirements.

Customers are responsible for providing accurate measurements, sizing information, and specifications when placing a custom order.

Please review all measurements carefully before confirming your order.

Custom-made, personalized, modified, or custom-size products are generally not eligible for standard returns, refunds, or size exchanges unless the product:

• Arrives damaged
• Has a verified manufacturing defect
• Is materially different from the specifications confirmed with the order
• Was made incorrectly due to an error on our part

Where such an issue is confirmed, we will work with you to provide an appropriate resolution.

6. Orders & Payment

By placing an order with Mr. Leather Gear, you agree to provide accurate, current, and complete billing, shipping, contact, and payment information.

All orders are subject to acceptance, product availability, and successful payment authorization.

We reserve the right to refuse, cancel, or place an order on hold where reasonably necessary, including in cases involving:

• Suspected fraud
• Payment authorization problems
• Incorrect pricing or product information
• Product unavailability
• Incorrect or incomplete customer information
• Other circumstances that prevent us from safely or reasonably fulfilling the order

If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted within 48 hours of purchase, provided that production, customization, processing, or dispatch has not already begun.

Because many of our products are handmade or prepared to order, cancellation cannot always be guaranteed once work on an order has started.

Submitting a cancellation request does not automatically mean that the order has been cancelled. We will confirm whether cancellation is still possible.

8. Processing Time

Orders are normally processed within 3–5 business days before dispatch.

Additional production time may occasionally be required for:

• Custom-made or custom-size products
• Personalized or modified products
• Large or multiple-item orders
• Periods of unusually high order volume

Processing time is separate from shipping/transit time.

9. Shipping & Delivery

Once an order has been processed and dispatched, estimated shipping times are:

Standard Shipping: 7–12 business days after dispatch

Express Shipping: 5–7 business days after dispatch

Express shipping availability may depend on the destination, product, and courier service.

Shipping times are estimates and are not guaranteed delivery dates.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Customs clearance
• Courier or carrier delays
• Severe weather
• Public holidays
• Incorrect or incomplete delivery information
• Other transportation or logistical disruptions

Please refer to our Shipping & Delivery Policy for complete details.

10. Discreet Packaging

Customer privacy is important to us.

Orders are shipped in plain, discreet packaging without unnecessary product descriptions, fetish/BDSM terminology, or other wording on the outside of the parcel that would unnecessarily reveal the nature of the contents.

11. Returns & Refunds

Eligible standard products may be returned within 14 days from the date the order is delivered.

To qualify for a return, the product must generally be:

• Unused
• Unworn
• In its original condition
• Returned with applicable packaging, tags, accessories, and components
• Accompanied by proof of purchase or order information when requested

You must contact us before sending a return.

Returns sent without prior authorization may not be accepted or may experience processing delays.

Please refer to our Return & Refund Policy for full eligibility requirements.

12. Return Shipping

For eligible standard returns resulting from:

• Change of mind
• Customer selecting the wrong size
• Customer selecting the wrong product
• Personal preference

the customer is responsible for return shipping costs.

Original shipping charges and return shipping costs are generally non-refundable unless the return results from an error on our part or a confirmed manufacturing defect.

We strongly recommend using a trackable shipping service when returning an item.

13. Hygiene & Intimate Products

For hygiene and safety reasons, products that have been worn, used, or placed in intimate contact with the body may not be eligible for return.

This may include certain fetish wear, jockstraps, restraints, hoods, and other intimate products.

This restriction does not prevent customers from contacting us regarding a verified manufacturing defect, damage, or an incorrect item.

14. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your item is damaged, defective, or you receive the incorrect product, please contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs or video where appropriate

If the issue is confirmed to be our error or a manufacturing defect, we will provide an appropriate resolution, which may include a repair, replacement, or refund, depending on the circumstances.

15. Exchanges

Eligible standard-size products may be considered for exchange if they are unused, unworn, and in their original condition.

Where an exchange is requested because the customer selected the wrong size, wrong product, or changed their preference, the customer may be responsible for return shipping and any applicable shipping charges for the replacement item.

Custom-made or custom-size products are generally not eligible for size exchanges unless there is a confirmed manufacturing or measurement error on our part.

16. Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Refund processing by Mr. Leather Gear may take approximately 5–10 business days after approval. Your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

17. Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to Mr. Leather Gear.

We do not control customs processing times or charges imposed by government authorities.

18. Privacy

Your use of our website is subject to our Privacy Policy.

Personal information may be processed by Shopify and other service providers required to operate our store, process payments, fulfill orders, provide shipping, prevent fraud, provide customer support, perform analytics, and provide other legitimate business services.

Please review our Privacy Policy for more information about how personal information is collected, used, and protected.

19. Third-Party Services

Our website may rely on third-party providers, including Shopify, payment processors, courier services, analytics providers, marketing platforms, and other technology or service providers.

Certain third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services that operate independently from Mr. Leather Gear.

20. Intellectual Property

Unless otherwise stated, website content including our branding, logos, product descriptions, photographs, graphics, designs, text, and other original materials is owned by or licensed to Mr. Leather Gear.

You may not reproduce, copy, publish, distribute, modify, sell, or commercially exploit protected content without prior written permission.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Mr. Leather Gear will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of, or inability to use, our website, products, or services.

Nothing in these Terms of Service is intended to exclude or restrict consumer rights or liabilities that cannot legally be excluded or limited under applicable law.

22. Accuracy of Billing & Account Information

You agree to provide accurate and complete information when placing an order.

You are responsible for ensuring that your:

• Email address
• Telephone number
• Billing information
• Shipping address
• Measurements and sizing information

are correct before submitting an order.

We are not responsible for delays or delivery problems caused by inaccurate information supplied by the customer.

23. Refused or Undeliverable Shipments

If an order is returned because the customer:

• Provided an incorrect or incomplete address
• Refused delivery
• Failed to collect the parcel
• Failed to complete required delivery procedures

additional shipping charges may apply before the order can be resent.

Any refund available for a refused or undeliverable shipment may be reduced by applicable shipping, return, or handling costs where permitted by law.

24. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, business practices, products, services, policies, or applicable requirements.

The revised Terms will become effective when published on our website.

Your continued use of our services after an update constitutes acceptance of the revised Terms.

25. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue to remain in effect.

26. Entire Agreement

These Terms of Service, together with the policies referenced on our website, constitute the agreement governing your use of Mr. Leather Gear's website and services.

Failure by us to enforce any provision of these Terms does not waive our right to enforce that provision later.

27. Contact Information

For questions regarding these Terms of Service, an order, shipping, returns, sizing, or our products, please contact:

Mr. Leather Gear
Email: Mr.leathergear@gmail.com
Phone: +1 945 200 8770