Return & Refund Policy

At Mr. Leather Gear, we want you to feel confident when shopping with us. If you are not completely satisfied with an eligible purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.

14-Day Return Policy

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with its original packaging, tags, and accessories, where applicable.

• Proof of purchase or your order number may be required.

• You must contact us before sending your return.

Returns sent without prior authorization may not be accepted.

Custom-Made & Personalized Products

Products made according to custom measurements, custom sizing, personalization, special modifications, or other customer-specific requirements are not eligible for standard returns or refunds.

However, if a custom-made product arrives damaged, defective, or different from the specifications confirmed with your order, please contact us and we will work with you to provide an appropriate resolution.

Hygiene & Intimate Products

For hygiene and safety reasons, products that have been worn, used, or placed in intimate contact with the body cannot be returned.

This may include certain fetish wear, jockstraps, restraints, hoods, and other intimate products.

This restriction does not affect claims relating to a verified manufacturing defect or an incorrect item sent by us.

30-Day Manufacturing Warranty

Our products are covered by a 30-day manufacturing warranty from the date of delivery.

If you discover a manufacturing defect involving stitching, straps, buckles, zippers, hardware, leather construction, or another workmanship issue, please contact us with your order number and clear photographs or video of the problem.

After reviewing the claim, we may provide a repair, replacement, or refund, depending on the circumstances.

The warranty does not cover normal wear and tear, misuse, accidental damage, improper care, or damage caused after delivery.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at:

Mr.leathergear@gmail.com

Please include:

• Your order number

• A description of the issue

• Clear photographs or video showing the problem, where applicable

If the issue is confirmed to be our error or a manufacturing defect, we will provide an appropriate resolution.

Where a return is required because of an error on our part, we will provide instructions regarding the appropriate return-shipping arrangement.

Exchanges

Eligible standard-size products may be considered for an exchange if they are unused, unworn, and in their original condition.

Customers requesting an exchange because they selected the wrong size or changed their preference are responsible for return shipping and any applicable shipping charges for the replacement item.

Custom-made or custom-size products are not normally eligible for size exchanges unless there is a confirmed manufacturing or measurement error on our part.

Return Shipping

For standard returns resulting from:

• Change of mind

• Customer ordering the wrong size

• Customer selecting the wrong product

• Personal preference

The customer is responsible for return shipping costs.

Original shipping charges and return shipping costs are generally non-refundable unless the return is caused by an error on our part.

We strongly recommend using a trackable shipping service when returning an item. Mr. Leather Gear cannot be responsible for return parcels that are lost or damaged while being shipped back by the customer.

Return Address

Approved returns are processed through our manufacturing and returns facility in Pakistan.

Please do not send a return before contacting us.

Once your return request has been approved, we will provide the correct return address and return instructions by email.

This ensures that your parcel is sent to the correct department and can be properly identified when it arrives.

Refund Process

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, normally within 5–10 business days after approval.

Your bank, credit card company, PayPal, or other payment provider may require additional time before the refund appears in your account.

Partial or Reduced Refunds

A full refund may not be available if an otherwise eligible returned item:

• Is not in its original condition

• Shows signs of wear or use

• Is missing components or accessories

• Has been damaged after delivery for reasons unrelated to a manufacturing defect

• Is returned without its original packaging where the packaging forms part of the product

Any deduction will be assessed based on the condition of the returned item.

Sale Items

Sale or discounted items may be returned if they otherwise meet the eligibility requirements of this policy, unless the item was clearly marked as Final Sale at the time of purchase.

Final Sale items cannot be returned for change of mind.

This does not exclude claims involving damaged, defective, or incorrect products.

Order Cancellations

You may request an order cancellation within 48 hours of placing your order, provided production or processing has not already started.

Because many of our products are handmade or prepared specifically for each order, cancellation may not be possible once production, customization, or dispatch has begun.

Please contact us as soon as possible if you need to cancel an order.

Refused or Undeliverable Shipments

If an order is returned because the customer:

• Provided an incorrect or incomplete address

• Refused delivery

• Failed to collect the parcel

• Failed to complete required delivery procedures

additional shipping charges may apply before the order can be resent.

Any refund available for an undeliverable or refused shipment may be reduced by applicable shipping or return costs.

Need Help?

For return, refund, exchange, or warranty questions, please contact:

Mr. Leather Gear
Email: Mr.leathergear@gmail.com

Please include your order number whenever contacting us regarding an existing purchase.