Shipping & Delivery Policy

At Mr. Leather Gear, we carefully prepare, inspect, and securely package every order before shipment. We understand that privacy, reliable delivery, and clear shipping information are especially important to our customers.

Processing Time

Orders are normally processed within 3–5 business days before shipment.

Many of our products are handmade or prepared to order, so additional processing time may occasionally be required for:

• Custom-made or custom-size products

• Personalized or specially modified products

• Large or multiple-item orders

• Periods of unusually high order volume

If significant additional production time is required, we will contact you where appropriate.

Processing time is separate from shipping/transit time.

Shipping Options & Estimated Delivery Times

Once your order has been processed and dispatched, estimated shipping times are:

Standard Shipping

7–12 business days after dispatch

Express Shipping

5–7 business days after dispatch

Express shipping availability may depend on the destination and products included in your order.

Available shipping methods and applicable charges will be displayed during checkout.

Delivery timeframes are estimates rather than guaranteed delivery dates. Customs processing, courier delays, severe weather, public holidays, or circumstances outside our reasonable control may occasionally affect delivery.

Free Shipping

Eligible orders of $95 or more qualify for free shipping where the promotion is available.

Applicable free-shipping eligibility and shipping options will be displayed on our website or during checkout.

Discreet & Private Packaging

We understand the importance of customer privacy.

All Mr. Leather Gear orders are shipped in plain, discreet packaging without unnecessary product descriptions, BDSM/fetish terminology, or other wording on the outside of the parcel that would reveal the nature of the contents.

Our goal is to ensure that your purchase remains private from the time it leaves our facility until it reaches you.

Insured Shipments

Our shipments are sent with shipping protection/insurance against eligible loss or damage during transit, subject to the terms and procedures of the applicable courier or shipping provider.

If your shipment appears lost or arrives damaged, please contact us as soon as possible with your order number and supporting information.

Where applicable, we will assist with the carrier or insurance claim and work with you toward an appropriate resolution.

Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where tracking is available.

Tracking information can be used to monitor the progress of your shipment until delivery.

Please allow a short period after receiving the shipping confirmation for the courier's tracking system to update.

Manufacturing & Fulfillment Origin

Mr. Leather Gear products are manufactured and fulfilled through our manufacturing facility in Pakistan.

Each order is inspected before shipment to help ensure that the correct product, size, specifications, and quantity are dispatched.

International Shipping

We ship to supported international destinations.

Shipping availability, courier services, estimated delivery times, and applicable charges may vary by destination and will be displayed during checkout.

Customs Duties, Taxes & Import Fees

International shipments may be subject to customs duties, import taxes, brokerage charges, handling fees, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charges paid to Mr. Leather Gear.

Customs procedures may occasionally delay delivery. Mr. Leather Gear does not control customs processing times or fees imposed by government authorities.

Customers are encouraged to check their country's import requirements before ordering if they are unsure about possible charges.

Shipping Delays

Although we make every reasonable effort to dispatch and deliver orders within the estimated timeframes, delays may occasionally occur because of:

• Customs clearance

• Courier or carrier delays

• Severe weather

• Public holidays

• Incorrect or incomplete delivery information

• Security checks

• Events outside our reasonable control

If your shipment appears significantly delayed, please contact us with your order number. We will review the tracking information and assist in communicating with the carrier where appropriate.

Lost Shipments

If tracking indicates that a shipment may have been lost in transit, please contact us as soon as possible.

Because our shipments are insured/protected against eligible loss, we will review the shipment and, where applicable, initiate the appropriate claim process with the shipping provider.

Depending on the circumstances and outcome of the investigation, an appropriate resolution may include a replacement or refund.

Damaged Shipments

Please inspect your parcel and products when they arrive.

If an item appears to have been damaged during transportation, contact us as soon as possible and provide:

• Your order number

• Clear photographs of the outer packaging

• Clear photographs of the damaged item

• A brief description of the damage

• Any relevant tracking information

Please retain the original packaging until the matter has been reviewed, as the shipping provider may require it during an insurance claim.

Manufacturing defects and incorrect items are handled separately under our Return & Refund Policy.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping details, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to modify or redirect the shipment.

If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, or another customer-related delivery issue, additional shipping charges may apply before the order can be resent.

Delivery Confirmation

A shipment may be considered delivered when the shipping carrier records the parcel as delivered to the address provided with the order.

If tracking shows your parcel as delivered but you cannot locate it, please first:

• Check with household members

• Check with neighbors

• Contact building reception or management, where applicable

• Contact the shipping carrier

If the parcel still cannot be located, please contact us and we will assist with reviewing the shipment.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted within 48 hours of purchase, provided production, customization, processing, or dispatch has not already begun.

Because many of our products are handmade or prepared to order, cancellation may not always be possible once production has started.

Need Help?

For questions regarding processing, discreet packaging, shipping, tracking, damaged parcels, or delivery, please contact:

Mr. Leather Gear
Email: Mr.leathergear@gmail.com

Please include your order number whenever contacting us about an existing purchase.