Do you ship orders in discreet packaging?
Yes. Orders are shipped in plain, discreet packaging without unnecessary product descriptions or BDSM/fetish-related wording on the outside of the parcel. We take customer privacy seriously.
How long does order processing take?
Most orders are processed within 3–5 business days. Custom-made, custom-size, personalized, or larger orders may occasionally require additional preparation time. Processing time is separate from shipping time.
How long does shipping take?
After dispatch, Standard Shipping generally takes 7–12 business days, while Express Shipping generally takes 5–7 business days. Delivery times are estimates and may vary depending on destination, customs processing, courier delays, public holidays, or other circumstances outside our control.
Do you offer free shipping?
Yes. Free shipping is available on eligible orders over $95 where the promotion applies. Available shipping options are displayed during checkout.
How do I choose the correct size?
Please review the size guide provided on the product page before ordering. If you are unsure, contact our customer support team with your measurements and the product you are interested in so we can help you choose the most suitable size.
Do you offer custom sizing?
Yes. Custom sizing is available on selected products. Please provide accurate measurements when ordering. Custom-made, personalized, modified, or custom-size products are generally not eligible for standard returns or size exchanges unless there is a verified manufacturing or order error.
What is your return policy?
Eligible standard products may be returned within 14 days of delivery, provided they are unused, unworn, and in their original condition. Please contact us before sending a return so we can provide the correct return instructions.
Can custom-made products be returned?
Custom-made, personalized, modified, and custom-size products are generally not eligible for standard returns. However, if an item arrives damaged, has a verified manufacturing defect, or differs from the specifications confirmed with your order, please contact us so we can review the issue.
Do you ship internationally?
Yes. We ship to supported international destinations. Shipping availability, delivery estimates, and applicable charges vary by destination and are displayed during checkout.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
How can I contact customer support?
You can message us through Shopify Inbox anytime. For email support, contact Mr.leathergear@gmail.com. We aim to respond to email enquiries within 1–2 business days.
